Privacy Policy – Geno Safaris

At Geno Safaris, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, book a safari, or hire our vehicles and related services. By using our services, you agree to the practices outlined below.

1. Information We Collect

We may collect the following information from you:

Personal details such as your name, email, phone number, and billing address.
Travel preferences and booking details (e.g., safari dates, destinations, number of travelers).
Payment information (processed securely through trusted third-party payment providers).
Communication records such as inquiries, emails, or messages sent to us.
Website usage data via cookies (e.g., pages visited, time spent, location data).

2. How We Use Your Information

Your information is used strictly for:

Processing bookings, reservations, and payments.
Communicating with you regarding your safari, car hire, or any other inquiries.
Customizing travel packages and improving customer experience.
Sending promotional offers, updates, or newsletters (only if you opt-in).
Meeting legal or regulatory requirements in Kenya and East Africa.

3. Sharing of Information

We do not sell, rent, or trade your personal data. Information may only be shared with:

Trusted partners such as hotels, lodges, or airlines required for your booking.
Payment gateways for secure transactions.
Legal authorities if required by law or for fraud prevention.

4. Data Security

We implement strict security measures to protect your personal information from unauthorized access, loss, or misuse. All payment details are encrypted and processed through secure third-party providers.

5. Cookies and Tracking

Our website uses cookies to improve functionality, analyze traffic, and enhance your browsing experience. You may disable cookies in your browser settings, though some features may not work properly.

6. Your Rights

As a user, you have the right to:

Access, update, or request deletion of your personal data.
Opt out of marketing communications at any time.
Request clarification on how your data is processed.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

For questions about this Privacy Policy or your data, please contact us:

📍 Geno Safaris, Nairobi, Kenya
📧 Email: info@genosafaris.co.ke
📞 Phone: +254 704 240133 / +254 711 751755